Returns and Refunds Policy
Definitions and legal references
This Website (or this Application)
The property that enables the provision of the Service.
Owner (or We or Us)
Aurora Excursion – The natural person(s) or legal entity that provides this Website and/or the Service to Users.
Product (or Service)
Product (or Service) refers to the items provided by this Website as described on this Website.
User (or You)
The natural person or legal entity that uses this Website.
Thanks for purchasing our products ( or subscribing to our services) at https://auroraexcursion.com operated by Aurora Excursion.
As per our policy, digital products that are downloadable, licensed, or accessed on a subscription basis can’t be returned.
You are eligible for a full refund within 7 days of your purchase. After the 7 day period you will no longer be eligible and won’t be able to receive a refund.
We encourage our customers to try the product (or service) in the first 7 days after their purchase to ensure it fits your needs.
To obtain a refund, the customer has to provide their order and online access code information to Customer service.
In order to be eligible for a refund
If you would like to request a refund, please feel free to contact us by
Sale:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Late or missing refunds:
If you haven’t received a refund, first check your bank account again or contact the bank. If you’ve done all of this and you still have not received your refund yet, please contact us.
Contact our customer services department to get a free shipping label.
Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Refund:
After we receive the product, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. Note that it may take 30 business days for a refund to show up on your account or credit card statement.
If you have any additional questions, feel free to contact us using the contact information below.
Aurora Excursion
Phone: Email : auroraexcurs@gmail.com
